Product Engineering

Presenters Sanjay Basu Source Conf42 SRE 2026 From Experiment to Mission-Critical: Operationalizing LLMs at Scale in Retail with Sanjay Basu Hey tech enthusiasts! Ever wonder what happens when cutting-edge AI moves beyond the lab and into the bustling world of retail? It’s a game-changer, but not without its unique challenges. Today, we’re diving deep with Sanjay Basu from TCS, a brilliant mind in the retail and AI vertical, as he unravels the complexities of operationalizing Large Language Models (LLMs) at scale, especially within the dynamic realm of cognitive commerce. ...

Presenters Stuart Clark Source Conf42 SRE 2026 Scale or Fail: How Spotify Solved the Abstraction Paradox 🚀 In the high-stakes world of software engineering, we often treat abstraction as our greatest ally. We build layers to hide complexity, simplify workflows, and help our teams move faster. But what happens when those very abstractions become your biggest enemy during a 3:00 a.m. critical incident? Stuart Clark, Senior Developer Advocate at Spotify, recently shared a compelling story about how Spotify nearly fell into the abstraction trap and how they engineered their way out of it. This isn’t just a story about code; it’s about scaling operational knowledge across thousands of engineers. ...

Presenters Mukul Kumar Gaur Source Conf42 SRE 2026 Hello everyone, and a huge thank you for joining this insightful session with Mukul Kumar Gaur! Today, we’re diving deep into a pressing challenge many airlines and Online Booking Platforms (OBPs) face: how to scale NDC shopping traffic while keeping prices accurate and systems reliable. Get ready to discover how intelligent caching is revolutionizing airline distribution! The NDC Challenge: Navigating a Skyrocketing Demand 💥 The world of airline distribution is evolving rapidly, moving towards modern retailing and dynamic offers. While this brings incredible flexibility, it also creates a massive headache for infrastructure. Mukul Kumar Gaur highlights a dramatic increase in shopping requests, not just in volume but also in complexity. Each request now demands significantly more computation than ever before, involving intricate calculations for fares, taxes, inventory, availability, and merchandising rules. ...

Presenters Shruthi Sepuri Source Conf42 SRE 2026 Beyond Uptime: Why Your “Healthy” System Might Still Be Failing the Business 🚀 In the world of regulated enterprise platforms, we often obsess over a single version of the truth: the dashboard. If the lights are green, we breathe a sigh of relief. But what if those green lights are lying? Shruthi Sepuri, an expert in enterprise systems testing and reliability, argues that for systems making high-stakes business decisions, technical health is no longer the gold standard. A system can have 99.99% uptime and still be a catastrophic failure if the decisions it automates are wrong. ...

Presenters Ajay Athitya Ramanathan Source Conf42 SRE 2026 From Chatbots to Agents: Engineering Safe Autonomy in Production 🚀 In the rapidly evolving world of Artificial Intelligence, we are witnessing a massive shift. AI is no longer just a tool that assists humans; it is becoming a system that takes action. Ajay Athitya Ramanathan, a Data and AI Engineer at Fort Square, specializes in this very frontier: integrating Large Language Models (LLMs) into enterprise systems and designing workflows where AI interacts with real production data. ...