Hannes Lowette

Presenters Flavia Circiumaru Hannes Lowette Source GOTO podcast Level Up Your Support: From Problem-Solvers to Product Catalysts 🚀 Ever thought about your support team as something more than just a helpdesk? What if they were a powerful engine for product improvement, developer empowerment, and a better customer experience? This interview dives deep into a fascinating approach that turns that vision into reality. Forget simply solving problems; this team is striving to prevent them, ultimately aiming to make their own roles obsolete – a bold and insightful strategy! ...

Presenters Michelle Frost Hannes Lowette Source GOTO podcast Navigating the Ethical Minefield of AI: A Summary of Key Insights 🚀 The rapid advancement of Artificial Intelligence holds incredible promise, but it also presents a complex web of ethical, legal, and practical challenges. This tech conference presentation delved deep into this evolving landscape, moving beyond the excitement of potential to grapple with the crucial questions of bias, accountability, and responsible development. It’s a conversation we all need to be having. ...